1- When will my order be shipped?
Orders placed before 16:00 on weekdays and before 12:00 on Saturdays will be shipped the same day and sent to you.
2- Which cargo company do you work with?
All our products are sent by Aras Cargo.
3- Where can I find out cargo tracking information?
You will be informed about your order via e-mail at every step of the shipping process.
4- When will I receive my order?
The packages we send with Aras cargo will reach you within 1-3 days at the latest.
5- How will my cargo package arrive?
It is carefully packaged in kraft paper and shipped.
6- Does it shrink after washing?
No, it does not shrink. If you make sure that you clean according to the following, the clothes will not shrink. The maximum temperature in the washing machine should be 30°C short program. Bleach / whitener should not be used. Iron at a maximum of 110°C. Do not dry clean. Do not use a dryer.
7- Will there be any color fading?
If you clean according to the instructions below, your products will not shrink and you can use them for a long time. The maximum temperature in the washing machine should be 30°C short program. Bleach / bleach should not be used. Iron at a maximum of 110°C. No dry cleaning. No dryer.
8- What kind of fabrics do you use?
We use fabrics made of 100% organic cotton. We prefer cotton products because they are suitable for the sensitive skin of both babies and children. As the Baby Kunns brand, almost all of the products we produce are organic products. And we have the certificates of all the fabrics and paints we use as a brand.
9- Are all your summer, winter or seasonal products made of organic fabric?
Except for 1-2 products, all of our products are organic products. All of our themed sets are made of organic and certified fabrics.
10- Are the fabrics you use thick or thin?
We use fabrics that can be worn for your newborn baby in all four seasons.
11- Can I return it?
Yes, we have a 100% money back guarantee. You can return the products if you do not wash them. The shipping fee is your responsibility when returning them. If you contact us in case of return, we will be happy to help.
12- How does the return process proceed?
You can return the product within 14 days from the date of receipt. It is important that the product to be returned does not lose its reusable feature and is packaged as it was received.
NOTE: Return shipments sent without using the code will not be accepted. In case of exchanges, the shipping fee of the returned product is paid by the user, as required by law. For your questions, you can contact us at 0507 631 18 39 or send an e-mail to "babykunns@gmail.com".
13- How can I ship the product I want to return to you?
You can deliver your return to Aras Cargo to be sent to Baby Kunns . You can send it to our address: Baby Kunns - Afyonkarahisar OSB Mah. 2 Cad. No:34 Merkez / Afyonkarahisar.
14- Which size should I choose?
You can benefit from the size chart photo.
15- Is it necessary to buy a larger size?
You can choose a product according to the measurements in the table. However, if your child has a faster development than his/her peers and is larger in size, then we recommend that you choose the product size according to his/her current measurements in the size chart.
16- When will I receive my refund?
Once your returned product reaches us, it will be reviewed by our team. Once approved, your payment will be made through your bank's online payment system, depending on the card you used and your payment type. Depending on the bank you work with, the refund will be reflected in your account within 2-10 business days.
17- Which payment methods can I use?
You can make your payment securely with a credit card or bank card. You can also place an order with the cash on delivery method.
18- Is there an installment option?
You can pay with your bank or credit card. You can also make a transfer if you wish. If you use a credit card, you can benefit from installment options.